Head of Retail Banking and Wealth Fraud

Professional Services • Full Time • Hong Kong, Hong Kong, HK • 1d ago

We are currently seeking a high caliber professional to join our team as Head of Retail Banking and Wealth Fraud, reporting to Head of Retail Banking & Wealth Business Risk Management, Fraud and Credit Control.

Principal responsibilities

Develop and execute comprehensive fraud prevention strategy aligned with business objectives and regulatory requirement
Oversee fraud management and operations activities to manage fraud loss in line with Retail Banking and Wealth’s risk appetite, ensure operating efficiency and good customer experience
Lead and manage cross-functional fraud prevention team covering application fraud, transaction monitoring, card and payment fraud, and fraud investigation. Ensure continuous tuning and optimization of fraud detection and interception rules
Proactively manage internal and external fraud risk through effective strategy development and operations management
Oversee the design, implementation, and continuous improvement of fraud risk controls across the customer lifecycle, including onboarding, transactions monitoring and account management
Lead and provide support to the local teams with accountabilities on management of fraud management and operation activities
Develop and communicate a clear vision for RB&W that is aligned to the Group purpose and values, and inspire and engage people to create an inclusive, high performing, customer-centric culture
Provide management of RB&W fraud and risk management discipline, including leveraging a shared services team to provide efficient and effective operational and risk management support to RB&W, where this can be provided centrally

Requirements

Solid experience and knowledge in managing fraud risk and AML gained in financial industry
Leadership skills for a constantly changing fraud environment, competing priorities, management of senior stakeholders.
Strong analytical and data-driven mindset. Knowledge and awareness of current fraud trends, specifically in all areas of first, second- and third-party frauds.
Thorough knowledge of products, process, banking systems and controls is essential
Articulate in presentation and clear thought leadership to strategize and take forward initiatives.
Excellent communication, interpersonal and organization skills with agility mindset to embrace changes
Strong influencing and problem solving skills with ability to work with diverse stakeholders
Project management skill with track records in leading and mobilizing cross-functional teams and managing multiple priorities
University graduate in Business Administration, Statistics, Risk Management or other relevant qualification
Proficiency in both English and Chinese
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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