Admissions Coordinator (Fixed Term)

Executive / Personal Assistant / Customer Service • Full Time • Tsim Sha Tsui, Hong Kong, HK • 5d ago

Who are we looking for?

We are looking for new Admissions Coordinators to join our CEG HK Hub team based in Hong Kong.

The roles will be on a full-time, fixed-term contract until 30th April 2026.

The successful candidate will be required to provide a fast, efficient and welcoming service for all customers, internal and external, proactively pursuing student recruitment and conversion on to CEG academic courses, within the Central Admissions team.

With strong administrative skills and with the ability to manage a busy workload, to prioritise work and meet tight deadlines, the Admissions Coordinator will process student applications from initial enquiry to arrival, ensuring turn-around times within agreed standards of time and accuracy.

In particular, the appointed candidate will take overall responsibility for a regional or process area within the department and manage the processing of all applications and enquiries for that area, including working with the Recruitment team on conversion campaigns as required.

For this role we require a high level of professionalism and excellent customer service skills. You will also have demonstrable strong written and oral communications skills. You will be working independently as well as part of a team within the Admissions function.

Key Responsibilities

Act as the support for another area within the Admissions team, providing cover for the primary Admissions Coordinator during absences and support in busy periods.
Provide assistance in general to other product/regional areas within the team as directed to ensure the team as a whole meets its turn-around promises.
Process student applications from initial enquiry to arrival, ensuring turn-around times within agreed standards of time and accuracy.
Take overall responsibility for a regional or process area within the department and manage the processing of all applications and enquiries for that area, including working with the Recruitment team on conversion campaigns as required.
Maintain the accuracy and completeness of student databases, both for CEG internal purposes and for external compliance purposes.
Prepare accurate and timely paperwork, including but not limited to offer letters, pre-arrival information and final acceptance letters.
Provide efficient and courteous communications with all customers, internal and external.
Maintain positive and constructive relations with colleagues, particularly with the Recruitment team and centres.
Maintain a good working knowledge of the Admissions software and databases.
Maintain a good working knowledge of the CEG portfolio of centres, courses, special offers, and entry requirements, in order to provide suitable advice to applicants, and to accurately assess applications.
Maintain a reasonable knowledge of compliance issues, including UKVI requirements, visa regulations, and other compliance requirements.

To undertake other duties not specifically stated above, which from time to time are necessary for the effective performance of the business without altering the nature or level of responsibility involved.

Person Specification

Essential

Educated to High School Diploma or above
Strong administrative skills, with the ability to manage a busy workload, to prioritise work and meet tight deadlines
A high level of professionalism and excellent customer service skills
Strong written and oral communication skills in English and Chinese
Excellent attention to detail, cultural awareness and sensitivity
Competent user of Microsoft office package
A team player who will provide support as required to other areas within the team

Desirable

Experience of CRM systems/customer databases
Experience of working in a global business and/or education environment
Experience in a distance Sales environment
Knowledge of the British/EU education systems and visa regulations

Benefits:

We offer a range of benefits for our CEG employees in Hong Kong. Please see within this link our full list of Company Benefits - https://www.cambridgeeducationgroup.com/careers/benefits.htm.
Flexible working, including hybrid
Competitive salary

Interested candidates please send full resume with expected salary and availability by clicking “Apply Now”.

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