Technical Services Manager (Wintel, Virtualization, SFTP) (Bank)

Information Technology • Full Time • Wong Tai Sin District, Hong Kong, HK • 2w ago

Company Description: A leading financial institution in Hong Kong, providing comprehensive banking and financial services to its customers.

Location: Kwun Tong, Hong Kong

Nature: Renewable Contract

Job Title: Technical Services Manager (Wintel, Virtualization, SFTP) (Bank)

Candidate with less experience will be considered as Assistant Technical Services Manager.

Responsibilities

• Plan, direct, coordinate, and control the delivery of Virtual Machine and Wintel infrastructure system-related services.

• Ensure IT infrastructure-related projects are delivered on time, with accurate and proper controls according to bank standard procedures.

• Assist in the preparation of the team budget.

• Monitor Wintel and Virtual Machine infrastructure performance and develop recommendations for corrections or improvements.

• Propose Wintel and Virtual Machine infrastructure standards and utilities for adoption.

• Manage and perform Wintel, Virtual Machine, and SFTP infrastructure administration functions.

• Participate in Wintel, Virtual Machine, and SFTP infrastructure system configuration design reviews.

• Assist in problem-solving related to Wintel, Virtual Machine, and SFTP infrastructure systems.

• Develop relevant staff with the appropriate skills and levels.

• Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the Bank.

• Adhere to all established risk control guidelines, procedures, and measures.

• Perform any other duties as directed by the supervisor.

Requirements

• University graduate in Computer Science or equivalent.

• A minimum of 5 years of working experience in IT, specifically in Wintel server/infrastructure management.

• Solid experience in virtualization infrastructure such as VMWare, Sangfor, and Nutanix.

• Strong experience in Wintel-based infrastructure including SFTP, File and Print, PKI, RemoteApp, Rightfax, and Control-M.

• Sound knowledge of authentication solutions like Fortinet and Cyberark.

• Good understanding of cloud-based technologies such as Amazon S3, Microsoft Azure, and O365.

• Familiarity with various infrastructure components, including VMWare, Linux, Unix, Network, and Firewall.

• Excellent communication and interpersonal skills, including teamwork, facilitation, and negotiation.

• Proficient in both spoken and written English and Chinese.

• Candidates with more extensive IT experience will be considered for the Technical Services Manager position.

• Demonstrate strong planning and organizing skills to identify tasks, prioritize, and manage resources effectively.

• Possess effective management skills to enhance team quality, efficiency, and productivity.

• Exhibit strong problem-solving abilities to identify root causes and generate creative solutions.

• Show technical proficiency in responsible areas and apply knowledge to troubleshoot problems.

• Express ideas clearly and concisely, both orally and in writing, and actively listen to others.

• Apply effective communication skills to persuade and facilitate win-win situations.

• Demonstrate professionalism through necessary knowledge, qualifications, and adherence to codes of conduct.

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