Guest Services Officer

Travel / Tourism • Full Time • Central And Western District, Hong Kong, HK • 2w ago

Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within Rooms Division in Hong Kong, the Guest Services Officer is responsible for providing quality service in a friendly, natural, courteous manner and always be attentive. The Guest Services Officer reports to the Assistant Front Office Manager.

As Guest Services Officer, you will be responsible for the following duties:

Provide check-in and check-out services for guests in a professional manner
Provide guests with a quality room orientation
Perform professional lobby patrol duties
Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time
Maintain accuracy of guest database input for the use of the hotel group
Ensure Room assignment is in line with guest requests
Assist Supervisors in their daily responsibilities, such as Trace Report and Hot SOS follow up

As Guest Services Officer, we expect from you:

Related working experience in hotel/ guest services
Fluent in both written and spoken English
Mandarin and other foreign language literacy is a plus
Excellent organisational and communication skills
Ability to multi-task and work as a team
Basic computer and typing skills
Dynamic and energetic

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

We offer an attractive remuneration package, innovative benefits and career advancement opportunities within the Group. Please send your CV with a covering letter to [via CTgoodjobs Apply Now ] or send via WhatsApp 6378 0369Apply Now or apply online at www.mandarinoriental.com.

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