Hong Kong
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This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.
What You’ll Be DOING
In this role, you are responsible to resolve Financial Lines and Liability claims including global program claims. Work closely with manager, fellow Claims Specialists, network partners and Shared Services Centre to drive files to resolution and interact and collaborate frequently with Practice Leaders and the Underwriting team. Manage assigned claims while setting and implementing the case strategy for these claims under the direction of the Practice Leaders and Claims management.
What will your essential responsibilities include?
- Ensure claim files are maintained in proper manner and adhere to the AXA XL Claims Specialist/ Adjuster guidelines and protocols
- Own claims files and work with AXA XL Claims Manager and Practice Leaders to develop strategies while identifying larger and more complex losses
- Proactively investigate, negotiate, and resolve claims while effectively managing relationships with brokers, clients, and relevant stakeholders
- Manage and resolve claims cost-effectively, also taken into account technical standpoint and client relationship
- Manage and support global claims handling, also maintain strong communication with network partners and producing offices
- Support Underwriting units in winning and retaining business, and participate in external marketing and business development activities to promote AXA XL Claims’ value and service proposition
- Engaged in claims initiatives as assigned from time to time, and receive mentoring and coaching from Claims Manager and Practice Leaders
You will report to the Claims Manager, P&C.
What You Will BRING
We’re looking for someone who has these abilities and skills:
- Bachelor's degree holder with direct experience in handling various classes of Financial Lines claims.
- Candidates with a legal background will have a strong advantage.
- Familiarity with liability claims handling is beneficial.
- Good customer service skills, self-motivated, and able to adapt to diverse environments and systems.
- Strong presentation and interpersonal skills.
- Effective communication skills in both spoken and written English, Cantonese, and Mandarin.
- Ability to work independently and under pressure in a multicultural environment.
- Proficient in MS Word, Excel, and PowerPoint.
Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What We OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
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