Associate, AM Ops (9 months contract)

Professional Services • Contract / Project Based • Hong Kong, Hong Kong, HK • 1m ago

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Vendor Operations Management
- Serve as point of contact for vendors and Account Manager regarding administrative inquiries, including issue resolution, campaign setup, performance monitoring, training, payment support, tool onboarding, and maintaining price parity and offline connections.
- Resolve vendor queries in a timely and effective manner, ensuring a high level of quality and satisfaction.
Account Management Escalations:
- Manage and resolve escalations from Account Managers, identifying root causes and providing sustainable solutions.
- Collaborate with cross-functional teams to resolve complex issues impacting vendor operations.
Data Management & Reporting
- Maintain accurate records of vendor interactions and issue resolutions.
- Generate and analyze reports to identify trends, recurring issues, and areas for improvement.
Process Improvement
- Flag opportunities to streamline workflows and improve vendor operations processes.
- Contribute to the development and documentation of standard operating procedures (SOPs).
Relationship Building
- Build and maintain strong relationships with partners to foster trust and long-term partnerships.
- Act as a liaison between partners and internal teams, ensuring smooth communication and issue resolution.
Compliance & Documentation
- Ensure all vendor-related processes comply with company policies and relevant regulations.
- Maintain comprehensive documentation for issue tracking and escalation management.

Qualifications

2+ years of proven experience in partner support, supplier management, or account management operations.
Working experience in B2B support environment, eCommerce operations, F&B insidsty would be an advantage
Knowledge of data analysis and reporting tools (e.g., Excel, Tableau) would be a plus
Strong problem-solving skills with the ability to handle escalations effectively.
Excellent communication and interpersonal skills.
Proficiency in Salesforce
High attention to detail and organizational skills.
Ability to prioritize tasks and work efficiently under pressure.
Proactive and solution-oriented mindset.

Additional Information

What We Offer

A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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