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Senior Relationship Manager, SME Banking

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 4d ago

Job Summary

As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities

Provide outstanding client experiences.
Organised, follow-up leads, complete and record appointments, close customer requests
Support our clients to meet their financial needs, as they progress through their career and life-stages.
Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
Keep abreast of market trends, new product offerings and the latest campaigns.

Skills and Experience

Banking knowledge and sales experience.
Excellent communication, interpersonal and relationship building skills.
Ability to learn new products and services quickly.
Market awareness and benchmarking.
Management information.
Work in a flexible and agile way.
Courageous, creative, responsive, and trustworthy.
Thrives in an international environment.
Enjoys being in a team, engaging with co-workers.
Motivated self-starter, identifying opportunities.
Maintains a high standard of personal conduct and lives our valued behaviours.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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