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Team Manager, Trade Finance Operations

Information Technology • Full Time • Kwun Tong, Hong Kong, HK • 1d ago

RESPONSIBILITIES

To assist Head, Trade Core Operations in managing system administration, and identifying process improvement of Trade Services with the aim to maximizing the productivity of the center.
Lead and manage the technical aspects of large-scale, multi-year legacy system transformation programs within the banking industry.
Oversee the development and execution of the overall transformation strategy, delivery plan, and program budget.
Handle routine system administration tasks as needed to support operational workflows
To provide consultation, support and operational solutions to Trade users and other inter-related systems users.
Prepare training material and conduct training for end users.
To deliver a good performance on system change progress, training to all stakeholders. • To have a sense of responsibility and self-motivation in order to complete the project.
Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers’ queries and apply the operational standard required by the Bank.
Review team structure and capacity plans in accordance with change in business structure and demand.
Proactive identification of risks and concerns including escalation to all relevant stakeholders
Proactively communicate with the Team Manager on operational risk issues by using the new application. Escalate significant events to Senior Management / BRM as appropriate.
Immediate escalation of all issue / risk on changing new application to Senior Management.
Ensure the project for system changing are complied with the Bank policy.

Other Responsibilities

Embed Here for good and Group’s brand and values in SCB Hong Kong; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualification
Background

Education: University graduate or above
Experience: Minimum 8 years of experience in management digital transformation projects, with focus on Trade Operations.

Professional Skills

In-depth understanding of various types of trade products, process flow, regulations and accounting rules.
Strong analytical, problem solving and operational skills.
Good management skill and able to coach the team to achieve agreed target.

Soft Skills

Excellent stakeholder management skills
Ability to work independently and as part of a team
Good interpersonal skills and communication skills
Self-motivator, able to manage multiple tasks and work under pressure.

Other Preference

Passion in identifying and driving new operations improvement opportunities
Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.

Role Specific Technical Competencies

Product + Process
Project Management
Manage Change

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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