Project Management - Policy Servicing Department - I （2 Year Contract）

Executive / Personal Assistant / Customer Service • Contract / Project Based • Wan Chai, Hong Kong, HK • 2w ago

Responsibilities:

Assist in planning, organizing, and executing system enhancements (core system, customer APP and channel support system) related to policy services, including client and policy information changes, policy changes require underwriting, compliance and etc.

Support the development and implementation of new or enhanced workflows and new product features

Coordinate and assist in UAT activities, such as preparing test plans, test cases, pre-UAT quality check, monitoring bug fixes, tracking retest progress, creating UAT reports, and conducting post-implementation monitoring

Assist the manager / senior manager in driving initiatives to enhance operational efficiency, channel support, and customer experience

Resolve escalated cases and arrange follow up and remediation whenever necessary

Collaborate with internal stakeholders to resolve bottlenecks and maintain seamless communication across departments

Prepare regular and ad hoc reports on policy servicing performance and other business data; collect industry information for updating market intelligence

Requirements:

Bachelor's degree in any discipline

Certification in PMP, FLMI, and/or IIQE Paper I, III and V is a plus

3-5 years of experience in life insurance policy service or project management, with at least 1 years of supervisory experience

Strong understanding of life insurance products and regulations, AML and other related risk controls

Strong proficiency in MS Office suite (Word, Excel, Powerpoint) and Chinese word processing

Good command of both written and spoken English and Chinese, knowledge of Putonghua is an advantage

Good interpersonal, communication and time management skills

Excellent analytical, problem solving and decision making skills

Pro-active and self-motivated, capable to work under pressure to meet tight deadlines and work in a fast paced environment

Application Method

We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong.

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