Who We Are
Let Our Journeys Enrich Life
Carry essentials exist to make movement a worry-free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard-fare products that neither challenge norms nor present new solutions that facilitate better mobility.
LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation. This process of discovery is what lets us empower people to move better and focus on what truly matters.
Our mission is to spark the human connections that make the world a better place—by empowering people’s journeys with thoughtful carry essentials for travel and everyday movement. We are Driven By Diversity, Intentional By Design and Purposely Positive—core values upholding our ultimate goal to inspire movement within communities and across the globe.
LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe.
SUSTAINABILITY AT LOJEL
At LOJEL, we're committed to driving positive change. We recognize the challenges our world faces, particularly with the looming climate crisis. The future is uncertain, and as a forward-thinking brand, we're dedicated to taking action.
Sustainability is at the core of our mission. By 2026, we aim to achieve B Corp certification, becoming climate neutral, and ensuring that 50% of our products are crafted from recycled or sustainable materials. To achieve these goals, we're building a team that's ready to take on this challenge head-on. Join us in making a meaningful impact on our planet while embracing a rewarding career at LOJEL.
About The Role
As LOJEL's Luggage Repair Master you will be responsible for diagnosing and repairing various types of luggage, backpacks, bags and leather accessories. This role requires exceptional craftsmanship, attention to detail, and a passion for helping customers. Additionally, the Luggage Repair Master will develop standard operating procedures (SOPs) for repair processes, prepare training materials, review new products from "design for repair" perspective and support the establishment of personalization SOPs. Leading diagnostics and repair work and collaborate with customer service, logistics, and quality control teams to ensure timely, accurate, and top-quality repairs.
作為LOJEL的行李箱維修專家，你將負責診斷及修復各類行李箱、背包、手袋及皮革配件。此職位需要卓越的工藝技巧、注重細節，並熱衷於協助顧客。此外，行李箱維修專家需制定維修流程的標準作業程序（SOP）、編寫培訓教材、從「可維修設計」角度審視新產品，並支援產品個性化服務SOP的建立。主導診斷與維修工作，並與客戶服務、物流及品質控管團隊合作，確保維修服務及時、準確且符合最高品質標準。
Key Responsibilities
- Study and analyse effective repair methods for various luggage types to improve repair efficiency and quality.
- Develop and document standard operating procedures (SOPs) for all repair-related tasks and personalization processes.
- Review new product designs to ensure they are "design for repair," providing feedback to the product development team for improvement.
- Create training programs and materials to educate staff on repair techniques, personalization, and best practices.
- Train and mentor for new & existing staffs and distributors to ensure consistent repair techniques and quality control protocols
- Provide technical support in third-party repair house auditing programs to ensure the repair service provider up to LOJEL standards and safety requirements .
- Support the development of DIY repair kits for customers to conduct repairs at home.
- Maintain an organized workspace and manage inventory of repair materials and tools.
- Diagnose structural, mechanical, and aesthetic issues using expert knowledge of materials and construction.
- Inspect, disassemble, and reassemble components including wheels, zippers, handles, frames, locks, and trolleys.
- 研究並分析各類行李箱的有效維修方法，以提升維修效率與品質。
- 制定並記錄所有維修相關任務及個人化流程的標準作業程序（SOP）。
- 審視新產品設計，確保其符合「可維修設計」原則，並向產品開發團隊提供改進建議。
- 設計培訓課程及教材，指導員工維修技術、個性化服務及最佳實踐方法。
- 培訓及指導新進與現有員工及經銷商，確保維修技術與品質控管標準一致。
- 在第三方維修廠商審核計劃中提供技術支援，確保維修服務符合LOJEL的標準與安全要求。
- 協助開發DIY維修工具包，讓顧客能在家中自行進行簡易修復。
- 維持工作環境整潔，並管理維修材料與工具的庫存。
- 運用專業知識診斷結構、機械及外觀問題。
- 檢查、拆解及重裝各類組件，包括輪子、拉鍊、手柄、框架、鎖具及滑輪系統。
Your Skills & Experience
- Proven experience in luggage repair or a related field (e.g. Repair shop technician, leather working, tailoring).
- Strong attention to detail, craftmanship and problem-solving skills.
- Proven experience in complex repairs on a variety of luggage models, including hard-shell, soft-shell, and smart luggage.
- Strong knowledge of luggage components, tools, and materials (polycarbonate, ABS, aluminium, nylon, leather, syntenic fabric etc.)
- Experience in developing training programs or materials is a plus.
- Ability to analyse root causes and propose technical solutions
- Comfortable reading technical schematics and handling precision tools
- Customer-centric mindset with a commitment to service excellence
- Awareness and ability to apply ESG related initiatives.
- Prior experience in sustainability related projects or in sustainable companies is an advantage.
- 具備行李箱維修或相關領域的實務經驗（例如：維修店技師、皮革工藝、裁縫）。
- 注重細節、工藝精湛，並具備優秀的問題解決能力。
- 擁有豐富的各類行李箱複雜維修經驗，包括硬殼、軟殼及智能行李箱。
- 熟悉行李箱組件、工具及材料（如聚碳酸酯、ABS塑膠、鋁合金、尼龍、皮革、合成纖維等）。
- 具備培訓課程或教材開發經驗者優先。
- 能夠分析根本原因並提出技術解決方案。
- 能閱讀技術圖解並熟練操作精密工具。
- 以客戶為中心，致力於提供卓越服務。
- 具備ESG相關措施的意識與應用能力。
- 擁有永續發展相關項目或公司經驗者優先。
What You'll Get
- Competitive remuneration
- 20 Annual Leave Days
- Additional leaves including maternity, paternity, dental, marriage, childcare & adoption leaves
- Medical and Dental Insurance
- LOJEL friends & family discount year-round & much more…
**Our company is a signatory to the Racial Diversity and Inclusion charter for Employers of the Equal Opportunities Commission.**
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