Assistant Store Manager, Lee Garden

Executive / Personal Assistant / Customer Service • Full Time • Causeway Bay, Hong Kong, HK • 1w ago

Position

Operate the store through superior customer service, sales management, professional selling and effective staff management.

Manage the business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.

Job responsibilities

Staff Management

Hire, evaluate, train, position and discipline the staff in a manner consistent with RIMOWA policies to reflect business strategy and meet sales goals.
Inform and motivate staff to achieve sales goals.
Encourage and support the individual development of staff
Promote teamwork and maintain harmonious staff relations.

Inventory Management

Ensure proper inventory mix matching to market needs.
Review merchandise assortment on a regular basis. Plan and take necessary steps to optimise stock level and stock mix to reflect sales, buying trends and customer demands.
Present merchandise in a manner consistent with RIMOWA standards, in order to maximise sales and merchandise turn.
Manage process of repairs, alterations and other product services

Sales Management

Meets objectives for sales performance.
Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
Establish and implement action plans, to develop sales for each product category and clientele.
Provide feedback to management on possible product developments and improvements.

Operations

Implement and follow presentation guidelines, including grooming, to project RIMOWA image;
Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office.
Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.

Communication and Reporting

Maintain an effective communication between the Store and the office, other store network and warehouse,
Provide all due reporting in a timely manner
Provide clear and informative business review.

Profile

Solid experience in luxury retail industry with at least 7 years of management experience
Great presentation, communication, and interpersonal skills
Strong analytical mindset and ability to provide effective solution
Strong leadership and management skills
Curious individual with good problem-solving skills and eager to seek for challenges
Fluent in Cantonese and Mandarin, Good in English

RIMOWA
MAISON

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

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Position

Job responsibilities

Profile

RIMOWA MAISON

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