Senior Product Development Officer (GI)

Insurance • Full Time • Wong Chuk Hang, Hong Kong, HK • 1w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

Lead and facilitate the implementation of product development projects, including discussions on system enhancements, user acceptance testing (UAT), and business validation testing (BVT)
Maintain an organized and comprehensive library of policy documents and product wording to support effective product management and compliance
Assist in conducting thorough market research and competitor analysis to identify new product opportunities and optimize digital onboarding practices. Leverage advanced AI tools and technology to enhance research efficiency and accuracy
Support the daily operations of the team by sharing regular updates on market trends, managing vendor relationships, and handling ad hoc projects as assigned

Qualifications:

A Higher Diploma or above in Business Administration or a related field
A minimum of 4 years of relevant experience in the insurance industry, particularly in an administrative capacity
A strong sense of responsibility, excellent teamwork, and a commitment to being helpful and supportive to colleagues
Proficiency in MS Office applications is essential; familiarity with AI tools is a significant advantage
Excellent written and spoken proficiency in both English and Chinese

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