Manager, Affluent Propositions

Public Relations / Marketing / Media • Mong Kok, Hong Kong, HK • 16h ago

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our team as Manager, Retail Propositions. reporting to Senior Manager, Affluent Propositions.

Principal responsibilities

Develop, design and implement Acquisition activities to drive HNW, Affluent and Emerging Affluent customer growth and product penetration
Lead strategic initiatives to expand the mass affluent customer base by cultivating and exploring new partnerships to diversify acquisition channels
Organize high impact events and activities to cater to the affluent segment, ensuring a seamless proposition continuum for mass affluent customers
Collaborate with key Business Units, Distributions and Functions to ensure the acquisition activities is properly delivered to customers with most optimal approach
Take the lead to design and develop digital onboarding journey from account opening to activation
Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction

Requirements

University degree in Business Administration, Marketing or other relevant qualifications
Proven experience in financial services, with a track record of managing partnerships.
Customer-oriented with strong business acumen and analytical skills
Strong self-motivation and positive attitude with good project management and interpersonal skills
Ability to bring divergent ideas to create new and valuable solutions
Shown strong situation awareness, strong desire to learn and able to work in Agile environment
Resilience to stress, able to unlock full potential and prepare for the future of work
Proficiency in both English and Chinese
Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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