Financial Market Infrastructure Services Technical Analyst

Information Technology • Central And Western District, Hong Kong, HK • 1d ago

Job Summary

To provide technical support to all Financial Markets business in Dealing Room for the following applications and services:

Desktop Computing Environment
Telecom and Trader Voice
Mobile device management
Market Data and transactional system
Dealing Room Infrastructure and Business Continuity Plan

Key Responsibilities

To provide 1st, 2nd technical support for all Financial Markets business products and infrastructures (desktop, server, dealer telephony & market data).
Problem and Change (Scheduled change & request provisioning) Management – Incident/Change Management, call logging, call reporting including high severity problem control. All ServiceNow related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed
Risk management control, SIP initiatives and reporting, including technical audit compliance, directly and indirectly.
To ensure that technology related audit ready at any given point of time by maintaining all necessary details as per regulations.
To raise risks in the appropriate forums and follow ORMAF – Operational Risk Management & Assurance Framework.
To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system.
To manage vendors including onsite support engineers (OSV) who are responsible for the ongoing support of the Financial Markets businesses to ensure a secure, stable, and highly resilient environment.
Desktop Computing Environment
MS Windows and Office support
Deskside equipment support: Webcam, Keyboard, VPN tokens, restack, etc
Active Directory and Group Policy support
Email and Instant Messaging applications
Telecom and Trader Voice
User profile and private wire administration
Handset, headset and turret troubling shooting and support
Market Data and Transaction system
Bloomberg
Refinitiv FXT and Eikon
Dealing Room Infrastructure and BCP
Dealing Desk
Cable Infrastructure
Electricity Capacity and Requirement
Maintain FM BCP site readiness

Other Responsibilities

Embed Here for good and Group’s brand and values in FMIS; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
Cooperate with any investigations or reviews on regulatory failure such as accountability review

Skills and Experience

Degree in Information Technology, computer Science, Computer Engineering or equivalent
Service Management skills and techniques
Usage of M365 Tools
Usage of Windows and Active Directory

Qualifications

Knowledge/Experience in managing IT support, operations, and project implementations in a wholesale bank environment.
Understanding of the end-to-end IT infrastructure that supports the wholesale bank services, including mainframe, mid-ranges, client-server, networking, telecommunications
Strong Communication and Customer services skill
Strong knowledge of e-business trading tools
Strong PC / Server applications skills (MCSE Certified preferred)
Strong knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group.
Clear understanding of IT security policies.
Project Management skills

Competencies

Action Oriented

Collaborates

Customer Focus

Gives Clarity & Guidance

Manages Ambiguity

Develops Talent

Drives Vision & Purpose

Nimble Learning

Decision Quality

Courage

Instills Trust

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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