This role will assess minor claims with main focus in products of individual life insurance, provide enquiry support, take part in departmental projects.
Job Responsibilities:
Assess minor cases with main focus on product of individual life insurance.
Handle related claims correspondence including payment and decline letters.
Provide verbal & written enquiry support to internal customers including client’s enquiry through agents.
Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
Prepare and check decline / after investigation letters
Approve claims cases within TAT
Conduct claims investigation
Prepare tailored made letters (including decision and investigation letters)
Respond to agents' enquiries and other agent related enquiries
Handle ad hoc assignments from management
Job Requirements:
F. 5 or above, preferably with 1-year relevant experience gained from life insurance industry
Fresh graduates will also be considered
Effective communication in English and Cantonese
Proficient in MS Office and Chinese typing
A good team player who is eager to learn and strive for improvement
Attention to details with high accuracy rate
Good communication and interpersonal skills
Join a team who understands that at the core of what we DO, is people.
Every day, we spark our collective talent and expertise to reimagine the future of well-being; so we can continue to make a positive impact on our customers and our communities.
Prudential is an equal opportunity employer. We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation. A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future. Visit our website to learn how Prudential delivers inclusive growth, driven by its diverse workforce and an empowering culture.
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