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Here at Headland Hotel, we don't do ordinary things. We thrive on being different and the exciting, and yes perhaps a little quirky and without doubt, fun.
With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Every day is a fresh page in our collective story.
Ready to join us at Headland Hotel?
Headland Hotel is the exclusive hotel for the dedicated team of the world's best airline, Cathay Pacific Airways. Located near the airport on Lantau Island and managed by Swire Hotels we provide 501 contemporary bedrooms with a comprehensive choice of leisure facilities and dining options.
Job Overview
We are looking for an IT Support Technician to provide technical assistance to hotel staff and guests. This role involves maintaining hotel systems, resolving IT issues and supporting system upgrade. Ideal for someone with basic IT knowledge , strong problem-solving skills, an a customer-focused mindset.
Job Duties
- Provide technical support to hotel staff and guests, addressing hardware, software, and network issues
- Assist in maintaining and troubleshooting hotel systems, including property management software (PMS), point-of-sale (POS) systems, and Wi-Fi networks
- Install, configure, and update hardware and software as needed
- Monitor system performance and ensure security protocols are followed
- Collaborate with various departments to resolve technology-related challenges and improve workflows
- Support IT projects, system upgrades, and implementation of new systems
Job Requirements
The Non-Negotiables (Must-Have)
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field
- Experience in IT support, preferably in hospitality or customer-focused industries
- Strong problem-solving skills and the ability to work independently
The Cherries On Top (Nice-to-Have)
- Basic knowledge of networking, system administration, and troubleshooting
- Familiarity with hotel IT systems (PMS, POS, Wi-Fi management) is a plus
- Excellent communication skills and a customer-oriented approach
Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.
- Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
- Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
- Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.
Pause for a second before you hit 'apply’. Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES’, we're excited to get to know you better.
Benefits
For Every Member of Our Family:
- Discount Air Tickets with Cathay Pacific
- Complimentary Stays at Swire Hotels
- Transportation Allowance
- Full Attendance Allowance
- Discretionary Bonus
- Life, Medical, Dental and Hospitalization Insurance
