Be the host who sets the tone for every YM experience.

At Yoga Movement, our Studio Host (SH) aren’t just providing service — they create hospitality: making people feel recognised, valued, and part of our community.

THE JOB IN A NUTSHELL

Studio Host are the welcoming face of YM, balancing client engagement, membership sales, and studio operations. Success is measured not only by efficiency, but by creating experiences that make every client’s hour with us count.

RESPONSIBILITIES

Customer Service

Greet and assist clients in a friendly and professional manner. Answer inquiries in person, over the phone, and via email regarding class schedules, memberships, workshops, and studio offerings. Provide information about instructors, class types, and studio policies.

Class Management

Manage class check-ins, process payments, and assist with class sign ups. Coordinate with instructors to ensure smooth class transitions.

Studio Maintenance

Maintain cleanliness and organisation of the studio space, including the reception area, lobby, and changing rooms. Ensure that props and equipment are properly stored and available for use. Notify management of any maintenance or cleanliness issues.

Administrative Tasks

Assist with administrative duties such as scheduling appointments, updating client records, and processing payments through the studio management software. Help with marketing efforts, including distributing flyers, promoting workshops, and assisting with social media updates.

Sales and Retail

Promote retail products such as yoga apparel, accessories, and wellness items. Assist clients with product selection and processing retail transactions.

Client Support

Assist with membership or package purchase inquiries, sign-ups, and other client management related tasks. Ensure that clients are aware of benefits, terms, and conditions.

Problem Resolution

Address client concerns or complaints promptly and professionally. Escalate issues to management when necessary and follow up to ensure satisfactory resolution.

OUR IDEAL CANDITATE

Passion for Yoga

A genuine interest in yoga and wellness practices is essential! We'd expect you to do at least one yoga class a week to stay on top of what makes our brand tick.

Professional Experience

Prior experience in front line customer service is preferred. Proven ability to multitask, prioritize tasks, and maintain attention to detail in a fast-paced environment, with demonstrated tech proficiency in navigating software applications and apps. Most importantly, we're a team! Ability to work collaboratively with colleagues and support other team members as needed.

Flexibility

Willingness to work flexible hours, including evenings and weekends, based on studio needs.

Language

Fluency in English is required, Cantonese and/or Mandarin fluency is preferred.

Interested candidates can also directly reach out to the Studio Manager at [via CTgoodjobs Apply Now].

Yoga Movement

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Full-time Studio Host