About the Role

WeWork Greater China is looking for a Community Associate who will be part of a team responsible for managing the daily operations of the operations team, ensuring excellent customer service, and maintaining a high level of members satisfaction.

This full-time position is based in Hong Kong and reports directly to Community Team Lead.

Key Responsibilities:

- Be the first and last point of contact for any members and visitors as the ambassador of WeWork Greater China

- Oversee the management of the front desk, including move-in/move-out processes

- Ensure that the team provides exceptional customer service and meets members needs and requests.

- Member's Retention

- Monitor members feedback and implement improvements to ensure high members satisfaction.

- Collaborate with other departments to ensure smooth operations and member experiences

- Assist in the sale of additional member services

- Assist in events such as set-up, breakdown and F&B catering

About you

The personality of a person is much more important to WeWork than what professional experience they possess. "Skills can be taught but attitude is forever". We pride ourselves to have a team with different backgrounds and skills but who share our common empathetic, collaborative, and entrepreneurial values. The ideal candidate should be:

Experienced in the flexible workspace and hospitality sector
Passionate in providing exceptional customer service experience
Good interpersonal skills in liaising with internal customers and external vendors
Meticulous, good initiatives at work and result oriented
Self-motivated, able to multi-task and adapt to changing priorities and duties
Basic experience in MS Words, Excel and Powerpoint
Able to work in fast pace environment
A team player

About WeWork

WeWork, as a leader in flexible workplace with a global vision, aims to create unlimited opportunities for everyone and help members achieve their dreams. Currently, WeWork has established nearly 70 communities in 12 cities across Greater China, attracting over 7,000 corporate clients and more than 70,000 members. Through its three core competencies of “Flexibility, Innovation, and Technology,” WeWork is bridging the gap between demand and supply in Greater China’s flexible workspace market, effectively linking property owners and clients, and promoting healthy business growth based on mutual benefits within the industry. In the future, WeWork will continue to leverage its global brand advantages and strategic resources to meet the diverse office needs of the local Chinese market, integration and collaborative development among enterprises, and create new connections in partnership with local Chinese collaborators.

Join us today and find out why we are recognised worldwide for the quality of work experience that we design and deliver.

WeWork Greater China

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