Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Overview

As Health Club Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day to day operations of the Health Club, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals that reflects Soho Health Club’s standards.

Main Duties…

People Management

Build and lead a best-in-class fitness team, including trainers, instructors and Health Club staff
Manage recruitment, onboarding, performance reviews, training and development
Promote high team morale and retention through motivation, coaching and recognition
Set clear expectations and ensure all staff uphold brand and service standards
Conduct regular team meetings and manage team schedules effectively
Ensure the team consistently delivers exceptional service and memorable experiences

Productivity

Oversee scheduling of classes, personal training sessions and Health Club floor support
Maintain Health Club presentation and ensure all equipment is clean, functional and safe
Monitor member feedback and usage data to enhance Health Club programming and member engagement
Drive participation in group fitness classes and PT sessions
Collaborate with the other teams to ensure seamless cross-referrals and guest experiences
Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals

Financial Control

Support the delivery of budgeted targets, KPIs and revenue opportunities
Achieve KPI’s for class programming and PT sales
Ensure staffing, scheduling and resources are optimised to reflect business needs
Monitor and control operational costs while maintaining exceptional standards
Analyse member usage, sales data and feedback to inform business decisions
Track and report on member engagement, trainer productivity and class occupancy

Standards

Maintain a high level of safety, cleanliness and professionalism across the gym
Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
Uphold all health & safety procedures including risk assessments and incident reporting
Ensure Health Club staff are trained in safety procedures and certified where necessary
Monitor and evaluate team standards using feedback tools and internal audits
Set an example by maintaining a visible presence and actively engaging with members on the floor

Marketing & Member Engagement

Work with the marketing team to develop campaigns that drive usage and increase member engagement
Create monthly community fitness programming
Host events, workshops or wellness activations to build community within the Health Club
Proactively gather and act upon member feedback to continuously improve offerings

Business Development

Identify trends in the fitness and wellness industries and introduce innovative programming
Build partnerships with fitness brands, guest trainers and wellness experts
Regularly review the class schedule and fitness offering to ensure relevance and variety

Note:

All duties and requirements are essential job functions.
This job description is not exhaustive and the Health Club Manager may be asked to undertake additional duties to support the smooth running of the Soho Health Club.

Requirements / Qualifications...

5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting
Personal Training certification
Strong leadership with proven success in recruitment, training and performance management
Strategic, target-driven and results-oriented
Excellent organisational and communication skills
Collaborative and comfortable working cross-functionally
Highly adaptable, hands-on and solutions-focused
Passionate about fitness, with high standards of service delivery

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks.

5-day work week
15 Days' Annual Leave
17 Days’ Holidays
Medical & Dental Insurance
Life Insurance
Maternity Leave & Paternity Leave
Marriage Leave
Birthday Leave & Perks
Study/Exam Leave & Allowance
Discretionary Bonus
Transportation Allowance
Mental Health Support Program

The Fun Stuff…

Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Career Development: Soho House can progress your career internationally.
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.

People who are eligible to work in Hong Kong or have a valid Hong Kong work permit/visa will be considered for the above position. If you are passionate about hospitality and are looking for exciting new opportunities with our company, then we want to hear from you!

To apply, please send us your resume with CURRENT and EXPECTED salary.

(Personal data collected will be treated in strictest confidence and only for recruitment purposes.)

Soho House & Co.

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Health Club Manager - Soho House Hong Kong