Job Title- HOTEL BUSINESS ANALYST (Hospitality industry)

POSITION SUMMARY:

The Business Analyst should demonstrate strong business acumen and excellent analytical & communication skills.
He or she should be able to bridge the gap between Business and Technologists.
He or she responsible with different parties to ensure smooth delivery of project and successfully transition to operation.
He or she also need closely work with vendor to support UAT/parallel runs/go-live, system integration and update user manuals/SOP/data flow/system integration etc. documents.

PRIMARY RESPONSIBILITIES:

Liaise with business users, vendor and internal IT team to ensure smooth delivery of the project
Participate in project sync-up and business review recurring meeting .
Provide weekly status update with technical detail to IT operation team.
Provide business and functional analysis to determine if a solution has fulfilled the business/operational/audit requirements, and assist Project manager and Business user report issue with technical detail for troubleshooting.
Work with different systems’ vendors and IT team to ensure new PMS deployment and i ntegration with co-related system work well.
Work with vendor to prepare and update the documentation of user manuals, SOP, data flow and system integration diagram etc.
Work with Project Manager, vendor and IT operation to arrange knowledge transfer, complete service design and all necessary project handover documents, let the project can smoothly transition to operation.
Support user acceptance test , parallel runs and go-live

KEY PERFORMANCE INDICATORS:

QUALIFICATIONS:

Experience

Minimum 6 years of working experience in Business Analyst functions or equivalent
Minimum 4 years working experience in Hospitality industry , with good understanding of day-to-day business operations
Familiar with Agile Development Methodology is an advantage

Education

Skills / Competencies

Excellent communication skills in both written and spoken English and Chinese
Excellent problem-solving skills, process management and negotiation skills
Candidates possesses software development experience will be an added advantage
Familiar with Hotel, Casino and Retail operations will be an added advantage
Well-organized, self-motivated and able to work under pressure

Optimum Solutions (Hong Kong) Limited

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