The Group Assistant Manager, Multi-brand is responsible for developing and supporting the multi‑brand service business (non‑Schindler equipment), including maintenance, repair, modernization support, and technical capability development. The role acts as a key technical authority, ensuring safe, reliable, and high‑quality service delivery across multi‑brand portfolios while strengthening field competencies and business growth.

Responsibilities:

Multi‑Brand Business Development & Technical Support

Development of multi-brand business including service & repair and support modernization in case necessary.
Support service and maintenance department in operating companies to conduct technical site assessments for multi‑brand equipment, identifying risks, opportunities, and defining go/no‑go criteria.
Provide expert technical guidance on maintenance, troubleshooting, and repair (remote and on-site where required).

Technical Governance & Documentation

Lead analysis of technical incidents, callbacks, and prepare structured technical reports.
Develop, review, and standardize technical documentation in collaboration with service and maintenance department in operating companies and Global Multi‑Brand teams.
Establish standard parts lists for different multi‑brand equipment models.
Ensure compliance with internal processes, safety standards, and documentation governance.

Spare Parts & Supplier Management

Identify and review supplier qualifications for spare parts sourcing.
Support development of reliable spare parts strategies for multi‑brand portfolios.

Capability Building & Training

Deliver technical training to service and maintenance department in operating companies, including troubleshooting and maintenance practices.
Develop training materials and support the creation of local trainers.
Contribute to building local multi‑brand expertise and capability.

Safety, Quality & Continuous Improvement

Drive improvements in safety and service quality for multi‑brand equipment.
Promote consistent application of maintenance standards and best practices.
Support knowledge sharing and contribute to global multi‑brand expert network.

Requirements:

Diploma in engineering, preferably in mechanical, electrical, building services or engineering.
Relevant local regulatory licenses or certifications preferred.
Minimum 5 years of hands-on experience in elevator & escalator:
Commissioning
Maintenance
Troubleshooting and repair
Proven experience with multi-brand equipment is highly preferred.
Experience in technical training, coaching, or filed support is highly preferred.
Basic communications in English and report writing. Proficiency in business and technical English would be an advantage.
Ability to work independently and provide technical leadership in the field.
Strong stakeholder management with customers, contractors, and internal teams.
Proactive, learning-oriented, and adaptable.
Willingness to travel both domestically and internationally.
Appointment level will be commensurate with qualifications and experience, ranging from Senior Engineer to Manager position.

All information provided by applicants will be used for recruitment related purposes and handled in strict confidence by authorized personnel.

Jardine Schindler Group

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Group Assistant Manager, Multi-brand