Job Description:

Act as the first point of contact for users seeking technical assistance
Perform daily operational tasks, including system health checks, monitoring, data restoration, hardware replacement and other activities in accordance with established procedures
Coordinate with vendors and service providers on regular maintenance, system upgrades (software and hardware), and troubleshooting
Assist in preparing test plans, user guides, training materials, and operational documentation
Support monthly patching activities for Windows, Linux, and VMware ESXi servers
Participate in IT infrastructure-related project implementations
Support IT infrastructure setup for BCP drill test
Provide regular progress updates to the supervisor and collaborate with team members to ensure alignment
Ensure all daily operations strictly comply with company policies, procedures, and regulatory requirements

Requirements:

Diploma or Degree in Information Technology or a related discipline
2-3 years IT experience
Experience with technologies such as MS Windows, Linux, VMware, Veeam, Active Directory, NetBackup, MS Exchange, Microsoft 365, SharePoint, SolarWinds, Distributed File System, AirWatch, etc.
Good interpersonal, problem-solving, negotiation, and communication skills
A team-oriented, results-driven mindset
Good command of both English and Chinese (Japanese is an advantage)

IT-ec (HK) Limited

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