Job Description:

End-User Troubleshooting: Diagnose and resolve daily hardware, software, operating system, and application issues for on-site and remote employees
Provisioning & Deployment: Configure, test, and deploy new corporate laptops (Windows/macOS), smartphones (iOS/Android), workstations, and peripheral equipment.
Account Management: Administer user accounts, security groups, and access permissions within Active Directory, Microsoft 365, or Google Workspace.
Ticket Management: Log, track, and document all support requests within the company ticketing system (e.g., ServiceNow, Jira, Zendesk), meeting established Service Level Agreements (SLAs).
Priority Escalation: Serve as the immediate, primary contact for VIP users, fast-tracking their technical issues to ensure near-zero operational downtime.
Executive Deskside Assistance: Provide personalized, high-touch technical support directly at executive offices, boardrooms, and remote corporate environments.
Meeting & Audio-Visual Setup: Set up, test, and actively monitor critical executive meetings, board reviews, and earnings calls using video conferencing tools (Teams, Zoom, Webex).
Proactive Device Maintenance: Conduct routine health checks, security patch audits, and performance optimizations on executive devices outside of their active working hours.

Requirements:

IT-ec (HK) Limited

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