Role Description

The HR Shared Services function is responsible for delivering efficient, consistent, and high-quality human resources support across the organization. This role serves as a central point of contact for employees and managers on a wide range of HR-related matters, ensuring a positive employee experience through responsive service delivery and operational excellence.

Key responsibilities include managing HR processes and employee lifecycle activities such as onboarding, offboarding, employee records administration, benefits coordination, and HR policy support. The role also involves handling employee inquiries, maintaining accurate HR data, and supporting the implementation of HR systems, programs, and process improvements. Close collaboration with HR business partners and cross-functional teams is essential to ensure alignment with organizational objectives and compliance with internal standards.

The position requires strong attention to detail, effective communication skills, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate demonstrates a customer-service mindset, operational discipline, and a proactive approach to identifying opportunities for process optimization and service enhancement.

Qualifications

Strong organizational and administrative skills with high attention to accuracy and detail
Excellent communication and interpersonal skills with a customer-focused approach
Ability to manage multiple tasks and priorities efficiently in a dynamic environment
Solid understanding of HR operations, processes, and employee support functions
Proficiency in HR systems, data management, and process documentation
Strong problem-solving skills and the ability to handle sensitive information with discretion
Ability to collaborate effectively with cross-functional teams and stakeholders
Proactive mindset with a commitment to continuous improvement and service excellence

Grupo Financiero Atlántida

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HR Shared Services