Role Description

The HR Shared Services function provides centralized, efficient, and consistent support for a wide range of human resources processes. This role is responsible for handling employee lifecycle administration, maintaining accurate HR records, and ensuring timely execution of HR transactions in line with company policies and service standards.

Key responsibilities include managing HR inquiries, supporting onboarding and offboarding processes, maintaining employee data integrity across HR systems, and assisting with payroll and benefits-related coordination. The role also supports the preparation of HR reports, monitors service requests, and ensures that all HR processes are completed accurately, efficiently, and in compliance with internal guidelines.

HR Shared Services acts as a key point of contact for employees and managers, delivering responsive and professional support while continuously improving service quality. The role also contributes to process optimization by identifying recurring issues, suggesting improvements, and supporting the implementation of standardized HR procedures.

Qualifications

Strong organizational and administrative skills with high attention to detail
Excellent written and verbal communication skills
Ability to manage multiple tasks and service requests in a structured and timely manner
Strong customer service mindset with a focus on accuracy and responsiveness
Ability to handle confidential information with discretion and professionalism
Proficiency with HR systems and standard office productivity tools (e.g., spreadsheets, document management systems)
Strong problem-solving skills and ability to follow defined processes consistently
Ability to work collaboratively across teams and communicate effectively with stakeholders
Strong sense of accountability and commitment to service quality

FAKTUS Réunion Mayotte

Latest Jobs

HR Shared Services