HKDSE or above with a basic understanding of customer service
Basic computer literacy and application of AI tools
At least one year of relevant carpark experience

Working Hours

6-Day work
Shift work required (07:00 – 19:00 / 19:00 – 07:00)

Responsibilities

Manage daily control centre operations and monitor carpark facility systems
Handle hotline calls, providing immediate responses to carpark customer inquiries and assistance requests
Deliver professional and courteous customer service to ensure effective problem resolution
Log and follow up on customer cases, escalating to relevant departments when necessary
Perform clerical duties and data entry to ensure accurate and complete documentation
Work on assigned shifts to maintain uninterrupted service continuity
Execute any other ad-hoc duties as assigned by supervisors

Requirements

HKDSE / High School graduate or above with a basic understanding of customer service
Basic computer literacy and application of AI tools, with proficiency in standard office software for data entry
Good typing skills in both Chinese and English, with clear and efficient communication
Fluent Cantonese is required; basic English and Mandarin are preferred
Basic knowledge of carpark operations, with at least one year of relevant carpark experience are preferred
A strong sense of service passion and responsibility

We will offer attractive compensation package to the right candidate. Please send application enclosing resume stating career and salary history, expected salary and date of availability to The Senior Manager, Human Resources Department, CK Asset Holdings Limited, 7/F Cheung Kong Center, 2 Queen's Road Central, Hong Kong or by email to [our mailbox through CTgoodjobs Apply Now] (inWord format). Please quote the reference of the position you apply for in all correspondences.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.

E- Park Parking Management Limited

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