The incumbent will be responsible for providing exceptional service and assistance with all (domestic & international) aspects of business travel requirements for our Corporate Travel Customers. Ability to work effectively with individuals at all levels of the organization.

Key Responsibilities

Perform multiple tasks to provide operation and documentation support for the Corporate Travel team.
Handle customer enquiries and provide one-stop resolution and fulfill customer requests such as flight booking & hotel accommodation quotation, visa enquiries, local or overseas limousine services, etc.
Check document validity, provide accurate visa requirements and application details at the time of reservation.
Contact local or overseas suppliers on travel arrangements when necessary.
Maintain awareness of industry trends and impacts on the trade.
Consistently collaborate with Sales and Account Servicing Managers to gain deep understanding of assigned customers' profile, preferences and expectations

Build strong relationships with the customers by delivering outstanding customer service through every interaction.
Keep accurate records of all incoming calls and outbound calls into the system for proper tracking/follow up as well as escalating incidents if required.
Perform ad hoc duties or projects assigned by the seniors and management.

Requirements

Preferably with a Certificate or Diploma in Travel and Tourism, or a related discipline.
At least 5 years of relevant experience in corporate travel services.
Self-motivated with a growth mindset, independent, Service-oriented, excellent customer relationship management and able to work under pressure.
Good knowledge and experience using GDS systems such as Sabre, Amadeus.
Ability to communicate clearly and share knowledge, skills, and information with others.
Good in written and spoken English, Cantonese, and Mandarin.
Adept in Microsoft Office, and Google Workspace.
Weekday: 18:00 to 09:00; Weekend & Public holidays: 21:00 to 09:00 (45 working hours per week).
Candidates with night shift working experience would be a definite advantage.

Interested parties please send application detailing contact information, education and employment background, and salary expectation by clicking Apply Now.

Only shortlisted candidates will be contacted. We are an equal opportunity employer. All applications received will be used exclusively for selection purpose and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within the Connexus Travel Limited. (Please indicate clearly on your application if you would not like to be considered for other suitable positions within the group.) Unsuccessful applications will be destroyed after an appropriate time.

Company Overview

Connexus Travel Limited (formerly Swire Travel Limited) was established in 1948, as the first travel agent registered in Hong Kong (Licence No: 350001). Throughout more than 70 years of excellent service, the company has developed into a leading regional travel management company, with a focus on customer service and technology for Corporate, Leisure and MICE Travel.

Since January 2018, Connexus Travel has obtained PCI DSS certification. Our compliance with the highest global standard is reflected in the people, technologies and processes we employ which ensures our clients’ data and payment card information are safeguarded in the best possible way.

Connexus Travel takes the rights and information security of job applicants very seriously. Please note that our official recruitment communication channels are limited to email (ending [via CTgoodjobs Apply Now]) and telephone calls only.

If you receive any messages via WhatsApp, Telegram, Line, or other instant messaging apps claiming to represent Connexus Travel, or any requests for upfront payments, bank details, or other suspicious activities, please remain vigilant and do not respond or provide any personal information.

Connexus Travel Limited

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