HK International Airport
Full-Time, Shift Work
23-26K/monthly

Location: Hong Kong International Airport (HKIA)

Job Type: Full-Time, Shift Work

About the Role: We are currently seeking highly motivated and experienced Supervisors to lead our Passenger Assistance Services team. Operating on a 24 hours basis, our team provides critical assistance to passengers utilizing the Common Self-Service Baggage Drop facilities across Terminal 1 and Terminal 2 at the Hong Kong International Airport.

The successful candidate will take real-time responsibility for shift-based operations, ensuring that the self-service baggage drop runs smoothly, efficiently, and safely while delivering exceptional customer service.

Key Responsibilities:

Team Leadership: Supervise, motivate, and manage a team about 150 Customer Services Officers, and take on-the-day responsibility to manage daily shift operations.
Operations Planning: Prepare the monthly duty roster plan, allocate daily tasks to each Customer Services Officer, review resource plans, and prioritize manpower deployment.
Operations Management: Monitor and oversee the Passenger Assistance Services, ensuring adherence to safety standards, security regulations, and baggage handling protocols. Manage passenger flow to prevent overcrowding and maintain orderly check-in areas.
Reporting & Communication: Maintain effective two-way communication with the Airport Authority representatives, report any system failures or irregularities immediately, and produce necessary operational reports.
Training & Development: Conduct staff briefings, organize operations training, and provide on-the-job coaching to continuously improve staff performance and service quality.
Problem Solving & Incident Handling: Handle passenger inquiries and complaints, resolving issues promptly and professionally. Anticipate potential disruptions, be present at the scene during flight irregularities to support the team and facilitate incident investigations.

Qualifications and Requirements:

Education & Experience: HKCEE/DSE graduated or equivalent with a minimum of 4 years’ relevant working experience, including at least 2 year in a supervisory or managerial capacity.
Industry Knowledge: Proven experience in airport or logistics operations. Must possess a high level of competency in airline check-in operations, baggage handling systems, and general airport safety procedures.
Skills: Strong leadership, communication, and decision-making skills. Must be able to work under pressure and manage multiple priorities effectively. Proficient in common PC software, with strong proficiency in Microsoft Excel.
Language Proficiency: Good command of spoken Cantonese, English, and Putonghua, as well as written English and Chinese, combined with good inter-personal skills.
Other Attributes: Physically fit and presentable appearance.
Availability: Flexible to work various shifts to support 24x7 service provision, including weekends and public holidays.

How to Apply: Apply Now

CKPT-WACI JOINT VENTURE

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