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The news of the HK$1.8 million eMPF theft is terrifying, but it was predictable. whenever a major digital platform launches (like the eMPF rollout earlier this year), scammers follow.
The Scam Mechanism:
Employees receive a WhatsApp or call from someone claiming to be from the "MPF Authority" or their trustee (e.g., Manulife/AIA). They claim there is an "account verification issue" or a "special 25th Anniversary Bonus" (playing on the recent 16% return news) and ask for the user's eMPF password or OTP.
Why HR Must Act:
If an employee loses their retirement savings, the morale impact is devastating. Worse, they might blame you for forcing them onto a platform they didn't understand.
Immediate Action Item (Copy-Paste this email to staff):
Subject: URGENT: Protect Your MPF Account from Scammers
Dear Team, Please be aware of a new wave of phone scams targeting MPF accounts. The MPFA and your MPF provider will NEVER ask for your password or OTP over the phone.
- Do not click links in SMS messages claiming your account is "locked."
- If you receive a suspicious call, hang up and call your provider's official hotline directly.
- [Optional: Insert link to MPFA anti-scam page]
⚠️ Protect your team. Send the warning today.
Reference: MPFA
https://www.mpfa.org.hk/en/info-centre/press-releases/20251219